- Use the online form linked here, which is written in both Japanese
and English. Even for Japanese speakers, the form may be easier than
using the telephone system. Use the QR code on the back of the redelivery form for the mobile site.
(Kuroneko) Yamato Takkyubin - Call the driver with the number listed on the redelivery slip, or use the online form linked here. The form is not in English, but the Japanese should be simple enough to find and input. For an English version, look at the English site here.
Sagawa Otodoke - Use the online form linked here. Or call the driver with the number listed on the redelivery slip and ask for saihaitatsu (再 配達 - redelivery), or use the automated telephone system, which may cost 10-20円 per 30 seconds. The link here provides instructions for the phone system.
FedEx - Call the hotline at either 0120-003200 or 043-298-1919 and press either 1 for Japanese or 2 for English, then 0 for customer service. Instructions in English and Japanese are also provided on the redelivery slip.
Below is a simple table of basic rates in JPY.
Foreign Delivery Companies
Thanks to Tokyo Tomo for the delivery company information.
Living in Japan >
Package Redelivery and Delivery
This page details most, if not all, of the delivery companies in Japan, including both Japanese and English names. If you have a package, you can click on the links here to track them or call the companies for redelivery.You can also use this page to see the 2016 rates for local package delivery.